Day 55: Never Settle for Less

 

Photo: Michaela Cruz-Ungos (Teacher Mica)

Here is a personal  story of not settling for less:

A few weeks ago, I needed a new pair of prescription glasses and I know exactly what brand, what style and shade I would like to purchase.  I have that particular frame and design in my head long before I headed to the local optometrist’s shop (more like a chain store).

I went to Pearle Vision first and checked out their selection. As soon as I entered their store, I couldn’t find exactly what I want, so I asked one of the salesclerks  if they carry that brand and she said,  “Oh, yes we do –but recently we have not been getting our orders on time, so I pulled them out of the display area.” She went on to show me the only remaining style from the brand that I was looking for, which I didn’t particularly love. Because the lady was very accommodating, she told me, “If you do not like this, I can call you in a week  and see if they could ship to us other styles, then I will give you a call!’

That’s how it ended.

Exactly a week later, I got a phone call from her informing me that some styles from the brand that I like finally  arrived. (Okay, keep in mind that I have already pictured what I would like to buy.)

When I stepped in the shop, she was waiting to show me what styles came in. I tried all four of them, but somehow none of them was exactly what I was looking for. I asked if any of the sunglasses came too but there was none. She said she could get them in a few weeks or so. Then, here comes the part where she was pushing me to “just settle for less” or “just settle for what we have” type of marketing pitch.

She said, “Well if you want, you can buy these pair of prescription sunglasses with your regular prescription glasses. They (referring to the sunglasses made in China) are quite as good as the ones you like, besides you’ll save a few dollars if you’ll get these.”

In my mind, I was going “Uh-uh”…

Then she added, “Also, if you’d like…you can go ahead and place the order for your regular prescription glasses. Which one do you like?”

At that point, I told her I will be back later to make the decision (but in reality, I was planning to go to another store to compare the prices).

Off I went to the second store: LensCrafters

The moment I stepped in their store, I went straight to the glass case where the brand that I was looking to purchase was displayed. Immediately I called for assistance and in a snap, a licensed optician opened the case and let me choose which ones I like the best.

Going from left to right of the glass case, I picked out the frames for my regular glasses and also for my sunglasses in less than five minutes.  These were what I wanted to get- what I have been looking for!

In less than fifteen minutes, I placed my order; adjusted my frames; haggled and then haggled some more telling the sales clerk that I deserve to have more discount because I gave him a very quick sale; then  I walked out of the store, very satisfied and pleased.

Did I settle for less? NO DOUBT.

When you  know exactly what you want, you never settle for less!

Do not let anybody talk you out of what you want, just because it is more convenient for them or for you.

Do not let anyone, make the decision for you to settle for less. You have the capability and equal reasoning power to decide for yourself!

Do not settle for less just because of the discount.

Make them work for what you truly want.

Do what Tala often sings, “Don’t just compromise!” -  Of course, I do not know whether she understands the content of her one-liner song but hey, I’ll take it!

Daily with you,

- Alpha

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Day 54: What is wrong with the call centers?

Photo: C. Claflin (Mom Fashion World)

On July 28, I called a 1-800 number to report my missing credit card (I know such a reckless rat I am! I know too, that it was just lying around the house somewhere but for the love of my life, I could not find it!) and I know exactly that the person who took my call was located in the Philippines. How do I know it was from the Philippines? Two reasons: the Filipino-English accent was heavy and when he put me on hold, he started talking in Tagalog (those of you who are working in the call centers, make sure that you push the button that plays music, while you put somebody on hold). So, when he picked the phone up again, I tried to persuade him to talk in Tagalog even if I know it is against their policies – well, he did not! Good for him.

I’ve had many stories about being on the phone, with a Filipino call center worker –some of which have brought memories and recollections of mother land, but that is another story to tell.

So what went wrong with this phone call?

It was not the worker himself who made everything wrong in this picture. In fact, he handled the call very well except that the internet connection in the Philippines was so slow, making him process my request longer than I thought (I almost hang up!)

What was wrong,  was the whole concept of call centers and outsourcing. Blame it to the immediate rise of power among gigantic companies. Blame it – maybe to greediness. Blame it all to Wal-mart and China. Blame it to the open world market! They are the ones who are responsible for taking out the value of a piece of merchandise. Gone are the days, when the Mom and Pop stores are busy filling in the orders of handmade crafts and one-of-a-kind items. They have since closed their doors due to fierce competition against the bigger chains.

What was wrong about the call centers are the giant movers of economy, scaling down their fiscal year budget in order to reward their executives with more perks, only to neglect half of their essential workers, including the troubleshooters  – the millions of competent call center associates.

Of course history repeats itself.

On August 6th, we went to the nearest AT & T store to ask for a replacement of my phone, after its screen suddenly blacked out. The store associate was very helpful, however when it was time to call the warranty company – an associate who claimed that they are in Arizona (but with an obvious Spanish accent!) the groaning and the eye-rolling started to set it. It took them forever (almost an hour) to get our shipping address right, the primary holder of the account and basic information that they have already asked at least five times during the last twenty minutes! When that was over, the At & T store associate said to make us feel better, “Thank goodness you only have a slider phone. Whenever we do this with smartphones, it takes us more than two hours to process the request!” TWO HOURS – and we are talking from an associate to supposed-to-be another associate from the same company being outsourced!

My husband murmured as we left the store, “This will drive their customers away!”

Maybe not – because they are AT & T – but the message is clear among the call centers worldwide, THAT:

Cheap is now the new standard.

Cheap is now mainstreamed. If you are not cheap, you are out!

Cheap is easily replaceable.

Cheap borrows (but never returns) originality.

Cheap steals everything!

Cheap is cheap.

Cheap is what is wrong with call centers! Cheap should be avoided.

Do you want to be cheap?

Daily with you,

- Alpha

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Saturday Success Story One: CLAIRE CLAFLIN

Success is relative to the eye of the beholder. What is success to me could be different to yours. But, the purpose of presenting a once-a-week SUCCESS STORY from people who have done it, is to get inspiration from them.

Every Saturday, there will be featured people on this site who will share their wisdom and words of success and motivation. You will get to know people from different walks of life, who are true to their own selves,  passion, and beliefs. You will also learn how they’ve overcome difficulties and conquer their fears to become successful. You will learn many things and also be entertained.

This is the first installment of SATURDAY SUCCESS STORY.  If you would like to be featured on this site and share to our readers what you’ve got (success, motivation, inspiration), please email me at: identity_solutions@yahoo.com

Today, I present to you a happy and successful wife, mother and a fashion blogger from Weymouth, MA. When I first approached her about being featured on this site, her first reaction was, “But, Alpha I am not yet successful in my career. As you know I am only starting. But, all right I’ll do it!” I did not explain it further why I chose her to share her story but I immediately said, “Sam, but your blog!”

Yes, unbeknownst to many Claire Claflin (Sam to most of us) is the model, creative-thinker, costume-designer and fashion blogger behind her site Mom Fashion World, who has been featured and talked about in some local magazines and international websites, because of her own unique fashion statement. She has been in the blogosphere since the birth of her son, little Freddy in 2008 and has been consistently being followed by many fashionistas and up-and-coming boutique owners, who are willing to sponsor her.

When she is not busy putting together a photoshoot with her husband (her official photographer), she is fulfilling her Mommy duties quite contently.

Today, she shares with us her some of her thoughts. So.

Sit back and get to know, CLAIRE CLAFLIN:

1. Tell us about yourself. What do you do for a living and where is your current location?

Nurturing and teaching my son is my priority in life right now. This is the biggest challenge I am facing every day in my town of Weymouth, MA..

2. What brought you to where you are now? Who are your inspirations in life? What motivated you to become who you are today?

My son and my husband- without them breathing would be harder, existing would be arid, and living would be life-less.

My sister Pham- my best friend; is the person whom I always look up to, and I must say that we have a much closer relationship among my other siblings. We are just a year apart so we are just like twin sisters. Just like other families, during our childhood, we had have gone through cat and dog fights, brawled and pulled each other’s hair, but because I was stubborn and she’s my big sister, she always humbles herself and understands me. But sometimes, it seemed like she really needed to bang my head on the wall to wake me and kept me sane.

3. Did you have a mentor or a teacher or somebody in your family who has given you some words of wisdom? Can you tell us about this person and how he/she impacted you?

My husband- my best friend, besides my sister Pham. He taught me to always think positive in life; always think on the sunny side of life. Life is too short, so live each day as if it’s your last and mostly just do it. Laugh-even though life is difficult sometimes, I still manage to smile. As they say, laughter is the best medicine. Family is very important that I value them more and appreciate them so much.

My sister- I adhere firmly to her words of wisdom;
1. Stay fit, healthy and beautiful.
2. Work hard to provide for my family.
3. Live life.
4. Love well.

My Mother- Pray and always put God first in anything you do.

4. When you were trying to achieve where you are right now, did you experience some disappointments and failures? What are they? Can you explain how you overcome these circumstances?

I haven’t had a lot of  failures in life yet but when I do, acceptance is the essential way to successfully overcome catastrophe. Nevertheless, suffering is the successor to acceptance. I find any possible means for me to makes me stronger. I believe, I cannot change the predicament but I can change how I feel. It’s good to know that my loved ones are my inner strength. I call to mind that jillions of people out there who are going through the same type of problems that I am going through. Although life is full of problems, I have always prepared myself to face the vicissitudes of life. Since my son was born, I became firmly inward, and my perspective in life has deepened and widened. I do not easily give up, I am always a fighter!

5. What would be your next goal?

What I want to achieve in life is to have a good balance between my career and family. Nowadays, life seems to be always inclined towards work that people just have little time for family, so I would like to earn money from my job, concurrently to have ample time to do activities with my family.

I also want to have a healthier body, I want to get a toned body like The Duchess of Cambridge. Since I started working out I feel like I am becoming addicted with the fitness equipments. I struggled to keep myself away from exercising which has already become my daily routine. I want to be healthy forever. Exercise is essential to being healthy.

6. Has anyone of your friends, relatives ever told you what qualities they admire about you? What are they?

Very loving, very loyal, patient, sincere.

7. Can you share to us your philosophy in life and how this affected your success.

I believe in accepting and loving myself. I am who I am. I am not afraid on what others think about me. Embrace bad criticisms as constructive criticisms. The more I am challenged, the more I live in excellence. I don’t get annoyed about the things that I cannot change. The learning of letting go of the past events. I treat my adversaries with kindness, it will be like stacking hot coals on their head. Never give up and live life without regrets. Keep going, don’t stop, don’t look back, but don’t forget what’s behind you, just don’t dwell on it.

8. Do you have any advice to get better and be more successful in whatever we are doing?

First, know what you want to be. Once you have discovered what you want, focus on the tasks that help you make the most progress. Set a goal- it is the goal that keep us motivated and inspired because we know where we are going. Be positive and stay focused on your goal. Don’t give up.

9. Finally, what is your definition of success.

My definition of success is not only about money. It is being happy in what you do. It is a process of setting a goal and reaching that goal with positive results.

Daily with you,

- Alpha

If you enjoyed reading this post, please share this to  your friends on FACEBOOK or DIGG. Thank you for continuing the cycle of inspiration, motivation and success!

To read other inspiring Success Stories, click here.

Day 53: Living without expectations

Photo: C. Claflin (Mom Fashion World)

When I started this blog, I didn’t set out any expectations. In fact, what you have been reading started from the idea of reconnecting with my siblings back home. As you all know the 30-day challenge with my siblings was fulfilled and I wanted to do something more out of it, thus I decided to share what I have been emailing to my siblings to you.

I decided that it would be nice to share a gift with anyone who is up for it.

So, that was the birth of my blog: A.M.S. (after my initials); my special gift to you!

This gift that I am offering and sharing to you is simply for all of us to enjoy. YOU + ME = EVERYBODY (being happy and inspired!)

This is the type of gift that doesn’t cost me a dime, yet I feel happy that I am the giver. This is also the gift where you, the receiver takes it whole-heartedly and smile, hopefully the one that makes your dimples come out more prominently. This is what I call the ultimate gift; no expectations in return, no thank-yous brewing along – just a plain “gift’.

I give it to you and you take it, that’s the real gift.

No expectations. No nothing.

Blogging without expectations.

>>> 

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I’ll turn the table around.

This time you can put this idea into your own life’s perception: “Living without expectations.”

When you have a job and you start to have high expectations…

When you start to date someone and you have expectations on how she/he would be around your friends…

When you build your own business, and for the first two months you set your sights on a sale expectation…

When you go to a fancy restaurant and you took into consideration the reviews of your friends with their high expectations ….

When you read an article about your favorite baseball player then you meet him in person…

When you hear something about one of your friends in your circle that she/he is not what you thought she/he is…

When you buy from Nordstrom but didn’t last for long…

When you think of expectations and didn’t really meet them…You feel disappointed!

Think about life without expectations.

Please do not get me wrong, living a life without expectations does not mean that you are not dreaming nor being motivated. It does not mean that you live being lifeless or boring. It just means that if you live without expectations, it means you are unpretentious, real and modest. Living without expectations makes life less complicated with lesser aggravations. Without expectations, you live your life like a real artist. You design your own map and follow your map. You do not listen to what other want you to hear,  instead you go out and explore what is the truth. You become intact with your own inner self, then your inner voice. You empower your own gift.

You live with your gift, without expectations.

Daily with you,

- Alpha

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Day 52: How much do I make?

Photo: C. Claflin (Mom Fashion World)

If you are like a lot of people, your first reaction would have been to click on this post, skim through the paragraphs and try to find out the answer  to this million-dollar question. The truth is, my answer would be arbitrary depending on what time of the day, what kind of day I am having, my moods, my attitudes, my hormonal levels and some other physiological factors that would affect how my responses would come out. On any day, here are some of the possible answers that you would probably get from me:

1. I  make decent money! Period.

2. Hmm…can we change the topic?

3. What?  Are you kidding me? Who the hell are you to ask me this question?

4. Well, mind your own business. Next topic please.

5. Or – can we not talk about it?

6. Actually, what I make pays our daughter’s  monthly preschool tuition fees and some utility bills.

7. Go, ask my bank’s teller, she’d tell you!

8. It doesn’t matter- how about you? (avoidance)

9. Oh, I forgot something from the car (or somewhere), I’d be right back.

10. Why would you care?

Talking about money in general is a very sensitive issue. Asking about how much somebody makes is impolite. Telling everybody how much you make is absurd, unheard of – or simply ridiculous!

But, why not?

Money is just a number. Your annual income in its essence, has at least a few basic purposes that I can think of. First, it tells the government what tax bracket they can classify you by the end of the year. Second, it makes it more convenient for a lot of financial institutions to estimate how much can they loan you or allow you for a credit increase. Third, it is your “password” to most applications in life, such as when you are job hunting, when you are shopping for major home appliances or for qualifying for a mortgage.

Your annual income does not really commensurate to anything about yourself. It does not tell us what kind of a person you are  – except that you can have more freedom to afford more expensive clothes, cars, jewelry and regular travel/leisure.

Your yearly salary is not the blueprint of who you are inside.  I’ve been fascinated by people who make millions of dollars every year and how they are using (laundering, sometimes!) their money.

Your hourly rate does not really equate how much you are worthy of. This is just what you have to come to settle down because of your own choice, your conditions and personal circumstances. But it does not tell us, who you really are.

It does not tell us how loving of a father you are; or how thoughtful of a friend you are.

It does not tell us how brilliant of a co-worker you are (who knew that it was you who came up with the new initiative that is being implemented by the board of directors?)

It does not immediately tell us how many people you have helped and maybe even saved in the past few years?

It does not tell us anything – except that you are either doing okay or not; happy or dissatisfied.

Your money is not who you are.

Your money is your tool to a better lifestyle. Use it wisely.

 Daily with you,

- Alpha

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